Post Implementation Support
Our post implementation support service provides advice & guidance on supporting the Agresso system and working with the Agresso customer support team to best effect. We believe the correct approach, coupled with appropriate skilled staff are prominent factors in ensuring a successful and rewarding Agresso system.
Our services include:
- Assistance with structuring the management of internal helpdesk tickets and responses (Q&As)
- Advice & guidance on supporting the Agresso system
- Help to investigate & resolve all new support requests
- Help to create / manage an internal support database
- Teach support staff how to troubleshoot across the application i.e. workflow, payment processing etc.
- Provide workarounds where necessary and where available
- Advice & guidance on System Administration and Security
- Undertake ad-hoc training sessions for end users
- Be able to understand and advise on the implications of changes to core software and set up
- Provision of advice and guidance on the production of enquiries and basic reports
- Advise on the development of reports using the standard Agresso reporting tools
Key benefits:
- End Users and support staff who are confident in the system
- Structured approach to troubleshooting internally
- Reduction in internal tickets outstanding
- Clear understanding of how to get the best out of the Agresso helpdesk
- Professional assistance to cover holidays and long term absence
- Ad hoc training for end users
- Affordable
In our experience people are the key differentiator and teamwork is paramount to the success of implementing and supporting any system across an organisation. The service has been successfully delivered in Hong Kong and Dubai where local Agresso knowledge is limited, as well as a number of organisations in the UK.
We have extensive experience in all releases and sub releases of Agresso Business World (ABW) from 54 to current release and will work with the system administrators and end users of the system to ensure that raised or outstanding issues are dealt with effectively in a timely manner.
